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What does Highmark pay a dietitian for? The Highmark code sheet

The short answer. 97802 once for a new patient, then 97803 (or 97804 for groups), billed by a registered dietitian or nutrition professional, one MNT code per date of service. On video, POS 10 for a patient at home and 02 elsewhere, paid at parity with in-person visits.

Codes97802, 97803, 97804, G0270, G0271 (RP-076). The Pennsylvania medical policy also lists 99402 to 99404 for preventive counseling
TelehealthPOS 02 outside the home, POS 10 in the home, on 1500 claims (RP-046, version effective September 1, 2026). Paid at parity with in-person. The policy spells out GT, 93 or 95 for facility claims
Visit limitsNone in RP-076 or V-44-017 as of October 22, 2026
Allowed amountYour Highmark contract
Last verifiedOctober 22, 2026, every source opened that day

What does Highmark pay a dietitian for?

Highmark (commercial and Medicare Advantage, PA, WV, DE, NY markets)
Codes listed 97802, 97803, 97804, G0270, G0271 (RP-076). The Pennsylvania medical policy also lists 99402 to 99404 for preventive counseling
Who may bill A registered dietitian or nutrition professional, or a facility with their assignment. Anyone else is denied, and the denial can't be billed to the member
Diagnoses listed The Pennsylvania policy V-44-017 names conditions, not codes: diabetes, lipid disorders, cardiovascular and kidney conditions, GI disorders, nutritional deficiencies and others. Obesity is covered "per the member's group or individual benefit program". Preventive counseling needs dietary counseling (our reading: Z71.3) plus hyperlipidemia
Telehealth POS 02 outside the home, POS 10 in the home, on 1500 claims (RP-046, version effective September 1, 2026). Paid at parity with in-person. The policy spells out GT, 93 or 95 for facility claims
Units Per 15 minutes; one MNT code per date, and modifiers don't bypass that edit
Referral, prior auth Not addressed in RP-076 or V-44-017
Visit limits None in RP-076 or V-44-017 as of October 22, 2026
Allowed amount Your Highmark contract
Our paid-claim data Pending

Verified on October 22, 2026. Source: Highmark RP-076, Highmark RP-046, Highmark V-44-017. V-44-017 was last reviewed in 2017.

What is on the Highmark PDF?

The PDF holds only Highmark: its codes, diagnoses, telehealth POS and modifier, units, limits, the date we opened each policy and the link to it. The other five payers have their own sheet, so you print only the one a claim needs. See the sheet for every payer.

How many units does a visit bill?

Short answer: One unit per 15 minutes of face-to-face time, counted from 8 minutes. That is CMS's table for 15-minute timed codes, and the same midpoint rule CPT uses. A commercial contract can count units differently or cap them per visit, and the contract wins.

Face-to-face minutes 97802 / 97803 / G0270 units
Under 8 0 (not billable)
8 to 22 1
23 to 37 2
38 to 52 3
53 to 67 4
68 to 82 5

Group codes (97804, G0271) are per 30 minutes. The MNT units calculator does the arithmetic for any visit length. Source: CMS Claims Processing Manual, ch. 5 Section 20.2, verified October 22, 2026.

The insurance claim section of a visit in Duo Practice, with CPT 97802, diagnosis Z71.3, session minutes and units.
The claim for a test visit in Duo Practice: CPT 97802, Z71.3, and units worked out from the session's minutes. You check it against the chart and press Submit. Try Duo Practice free

Sources

  1. Highmark: Reimbursement Policy RP-076, Medical Nutrition Therapy (effective 05/05/2025, PDF)
  2. Highmark: Reimbursement Policy RP-046, Telemedicine and Telehealth Services (version effective 09/01/2026, PDF)
  3. Highmark: Commercial Medical Policy V-44-017, Medical Nutrition Management Services (Pennsylvania)
  4. CMS: Medicare Claims Processing Manual, Chapter 5, Section 20.2 (minutes to 15-minute units, PDF)
  5. X12: Claim Adjustment Reason Codes (CARC 4, 5, 96)

Sources checked . Payer rules change; verify the member's benefits.

Frequently asked questions

Should I bill 97803, 99404 or S9470 for a follow-up?

97803, by time (97804 for groups). RP-076 lists 97802, 97803, 97804, G0270 and G0271, and the Pennsylvania policy adds 99402 to 99404 for preventive counseling. Highmark allows one MNT code per date of service, and modifiers don't bypass that edit.

Why did a telehealth MNT claim deny with CO-96?

CARC 96 means a non-covered charge, and the remark code on the same line says why. For Highmark, check the POS first: RP-046 asks for POS 10 when the patient is at home and POS 02 elsewhere, and Highmark follows the CMS telehealth list for the code. A POS mismatch can also come back as CO-5, a modifier mismatch as CO-4.

Does this sheet replace checking benefits?

No. This sheet shows the public policy, not the member's benefits. The member's plan decides coverage, visit limits, referral requirements and cost sharing. Plans differ by state and employer. Run the benefits check before the first visit.

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